FLOA is transforming the payment solutions industry with remarkable growth and an unwavering focus on exceptional customer experiences. In just two years, FLOA has expanded across Europe, forming partnerships with over 1,000 merchants in countries like Spain, Portugal, Italy, and Belgium. This rapid expansion has fueled FLOA’s need to innovate continuously in AI, meeting the demands of a growing customer base while navigating an evolving regulatory landscape.
With this growth, FLOA faces new challenges in maintaining operational excellence while upholding standards around data protection, consumer rights, and Responsible AI. To succeed, FLOA required a scalable framework that enforces best practices, enhances decision making, and ensures compliance with stringent regulatory requirements — all while continuing to deliver high-quality customer experiences.
Real-Time Monitoring and Advanced Machine Learning
Leveraging Dataiku’s open platform, FLOA developed SOUL — a custom tool that performs real-time Dataiku project analysis and provides instant feedback directly within Microsoft Teams. SOUL ensures that each project aligns with FLOA’s stringent standards and offers immediate status updates on model readiness to ensure reliable AI services.
In addition to real-time feedback, SOUL provides maturity assessments for projects before deployment, leveraging Dataiku capabilities such as project timelines, scenarios, plugins, web apps, and Python execution. These features allow FLOA’s data teams to manage complex workflows with precision, supporting FLOA’s exploration of advanced AI applications, including Generative AI (GenAI) for in-depth data flow analysis.
Streamlining Operations and Innovating With AI
With Dataiku and SOUL, FLOA has achieved consistent technical standards across all projects, facilitating quick onboarding for new data scientists and enhancing overall productivity. Experienced team members are free to focus on more complex projects, while standardized processes ensure that everyone contributes effectively from day one. Real-time feedback and project maturity assessments have driven error rates close to zero, reducing time-to-market and controlling costs.
This approach has enabled team members to engage in innovative projects and explore GenAI solutions. The integration of Dataiku has enhanced ROI and operational efficiency while equipping teams with tools that boost both employee satisfaction and customer experience.
Measurable Impact and Strategic Advancements With Dataiku
Dataiku has elevated FLOA’s AI capabilities, delivering measurable improvements in productivity, compliance, and risk management. With Dataiku, FLOA’s data scientists have achieved significant improvements:
- 25% productivity boost, enabling the processing of up to 50 million risk score calls annually — essential for managing nearly three billion euros in outstanding transactions.
- High reliability, with an error rate as low as 0.05%.
- Rapid response times under 150 milliseconds, critical for maintaining FLOA’s reputation for efficiency and customer satisfaction.
Dataiku’s adaptability allows FLOA to stay ahead of evolving regulations such as GDPR and the AI Act, while integrating advanced AI solutions that optimize hardware resources and reduce energy consumption. Through Dataiku, FLOA’s teams have developed over 200 projects and 80 APIs, supported by a toolbox that facilitates data preparation, validation, and monitoring. The combined power of Dataiku and SOUL enables FLOA to respond quickly to potential risks, preventing financial losses that could amount to hundreds of thousands of euros.
Through its partnership with Dataiku, has strengthened its AI expertise and advanced its ongoing innovation strategy. Dataiku’s open, technology-agnostic platform integrates seamlessly with FLOA’s existing tools, including Snowflake and Spark, creating a production-grade environment that encourages experimentation and innovation. This comprehensive approach has driven improvements in customer and employee satisfaction, boosted revenue, reduced costs, saved time, and built trust across FLOA’s services — delivering significant enhancements in IT, data, compliance, and risk management.
Looking ahead, FLOA is committed to evolving its capabilities with plans for SOUL’s next phase of development. They are exploring new features, including a proactive tool to automate user-approved changes and advanced Generative AI functionalities through the Dataiku LLM Mesh. These advancements aim to deepen flow analysis and facilitate user interaction, positioning FLOA to continually adapt and respond to the needs of an evolving financial landscape.
