Plugin information

How to set up

1. Go to your Zendesk admin page, and select Channels > API > Settings

   

2. Enable Password Access and/or Token Access (according to the type of access you want to use in DSS)
3. If Token Access is selected, create a token and copy it.
4. In DSS, go to App > Plugins > Installed > Zendesk > Settings > Zendesk password access / Zendesk token access (according to the type of access required)
5. Add a preset, name it and fill in the details.
   • Subdomain is the first element of your Zendesk URL, usually your company name
   • Username is the email address you are using to connect to your Zendesk account
   • The API token is the code copied from step 3

How to use

1. Go to your DSS flow
2. Select Zendesk in the plugin section of the dataset menu
3. Click on Zendesk search
4. Pick the access type and the preset you previously configured

Three types of imports are possible:

• Search allows fine grained searches, but will only retrieve 1,000 items
• Users, Organizations, Groups, Tickets and Satisfaction ratings retrieve bulk information for these items for all non archived items.
• The Incremental API let you retrieve all items (including archived ones) between two epoch timestamps. This API is available for Users, Organizations, Groups, Tickets, Satisfaction ratings and Ticket events.